Terms of service

Last updated: July 27, 2026

OVERVIEW

Welcome to Veltora Milano. The terms “Veltora Milano,” “we,” “us,” and “our” refer to Veltora Milano.

Veltora Milano operates this website and online store, including all related information, content, features, tools, products, and services offered through veltoramilano.com, collectively referred to as the “Services.”

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers, limitations of liability, and dispute provisions.

By visiting, accessing, interacting with, or using the Services, including purchasing a product from us, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence.

If you are not the age of majority, you may use the Services only with the involvement and consent of a parent or legal guardian.

To browse our store, create an account, or place an order, you may be required to provide information including your name, email address, billing address, shipping address, telephone number, and payment details.

You represent and warrant that all information you provide is accurate, current, complete, and lawfully provided.

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Restricting access to your account and devices

  • Keeping your account information current

  • All activity conducted through your account

You may not sell, transfer, assign, share, or license your account to another person.

Please notify us promptly at terms@veltoramilano.com if you believe your account has been accessed or used without authorization.

We reserve the right to refuse service, suspend accounts, or terminate access to the Services when reasonably necessary to protect Veltora Milano, our customers, Shopify, or third parties.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, colors, materials, sizing, measurements, availability, and images as accurately as possible.

However, product colors and appearance may vary slightly depending on:

  • Your device

  • Display settings

  • Screen quality

  • Lighting conditions

  • Photography

  • Manufacturing variations

Minor variations that do not materially affect the quality, use, or description of a product may not be considered defects.

Nothing in this section limits any rights you may have regarding products that are defective, damaged, materially misdescribed, or otherwise nonconforming.

All product descriptions, images, prices, and availability are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products

  • Limit product quantities

  • Restrict sales by customer, account, household, region, or jurisdiction

  • Correct product information

  • Refuse orders that appear intended for unauthorized resale

Products may be available exclusively online and may have limited quantities.

Unless we expressly state otherwise, products purchased through the Services are intended for personal or household use and not for commercial resale.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

When you submit an order, you are making an offer to purchase the selected products under these Terms.

An order confirmation email acknowledges that we received your order. It does not necessarily mean that your order has been accepted or shipped.

Your order is accepted when we:

  • Confirm that the order has been approved for fulfillment

  • Dispatch the order

  • Otherwise expressly confirm acceptance

We reserve the right to refuse, limit, or cancel an order for legitimate business reasons, including:

  • Product unavailability

  • Pricing or description errors

  • Suspected fraud or unauthorized payment

  • Payment verification issues

  • Shipping restrictions

  • Suspected resale activity

  • Violation of these Terms

  • Technical or inventory errors

If we cancel an order after payment has been collected, the amount charged for the cancelled portion will be refunded to the original payment method.

We may contact you using the email address, telephone number, billing address, or shipping information submitted with your order.

Please review your order carefully before submitting it. We cannot guarantee that an order can be modified or cancelled after it has entered processing or fulfillment.

Purchases are subject to our Return, Refund & Exchange Policy.

SECTION 4 — PRICES, TAXES AND PAYMENT

Prices, discounts, offers, and promotions may change without notice.

The price charged will be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing or technical errors.

Unless otherwise stated, prices do not include:

  • Sales tax

  • Shipping charges

  • Handling charges

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Other government charges

Any applicable taxes and charges will be calculated or disclosed during checkout when possible.

International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless otherwise stated.

Prices displayed online may differ from prices available through other sales channels, promotions, marketplaces, or physical locations.

Promotional offers may be governed by separate terms. When promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method

  • The information provided is accurate

  • You authorize us and our payment providers to charge the applicable amount

  • You are responsible for all authorized charges associated with your order

Payment processing may be handled by Shopify Payments or other third-party payment providers. Your use of those services may also be subject to their terms and privacy policies.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery estimates are provided for convenience and are not guaranteed unless we expressly state otherwise.

Delivery may be affected by factors outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Natural disasters

  • Labor disruptions

  • High-volume periods

  • Incorrect or incomplete addresses

  • Government restrictions

  • Other events beyond our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

Veltora Milano is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Responsibility for merchandise transfers to you upon confirmed delivery, except where applicable law provides otherwise.

If your order appears lost, damaged, or significantly delayed in transit, contact us so we can investigate the shipment and determine the appropriate resolution.

We may require information or cooperation from you when submitting a carrier claim.

If we are unable to ship your order within the promised or legally required timeframe, we may contact you to offer a revised shipment date or the option to cancel the affected order for a refund.

Additional shipping information is available in our Shipping Policy.

SECTION 6 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, and store credit are governed by our Return, Refund & Exchange Policy.

Eligible return requests generally must be submitted within 14 days after delivery.

Depending on the circumstances and eligibility of the returned merchandise, approved returns may qualify for:

  • A refund to the original payment method

  • An exchange

  • Store credit

Return shipping responsibility depends on the reason for the return.

Veltora Milano will generally cover reasonable return shipping costs when an item is damaged, defective, or incorrect due to our error.

Customers are generally responsible for return shipping costs for returns involving size, fit, color preference, or change of mind.

Items must meet all eligibility requirements stated in our Return, Refund & Exchange Policy.

Nothing in these Terms limits any mandatory return, warranty, withdrawal, or consumer-protection rights available under applicable law.

SECTION 7 — PROMOTIONS, DISCOUNTS AND GIFT CARDS

Promotional codes, discounts, gifts with purchase, and special offers may be subject to additional conditions, including:

  • Expiration dates

  • Minimum purchase requirements

  • Product exclusions

  • Customer eligibility

  • Geographic restrictions

  • Usage limits

Unless expressly stated otherwise:

  • Discounts cannot be combined

  • Discounts cannot be applied retroactively

  • Promotions have no cash value

  • Promotional items are subject to availability

  • Gift cards cannot be redeemed for cash except where required by law

We reserve the right to modify, suspend, cancel, or refuse a promotion in cases of error, abuse, fraud, technical malfunction, or violation of the promotional terms.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their contents are owned by or licensed to Veltora Milano and are protected by intellectual property laws.

Protected content may include:

  • Brand names

  • Trademarks

  • Logos

  • Product names

  • Designs

  • Photographs

  • Videos

  • Graphics

  • Text

  • Product descriptions

  • Page layouts

  • Website design

  • Audio

  • Software

  • Illustrations

  • Marketing materials

You may access and use the Services only for lawful, personal, and noncommercial purposes.

Without our prior written permission, you may not:

  • Copy or reproduce our content

  • Modify or create derivative works

  • Republish or distribute our content

  • Use our product images commercially

  • Download or store substantial portions of the website

  • Sell or license our content

  • Remove intellectual property notices

  • Use our trademarks, names, logos, or designs

  • Misrepresent an affiliation with Veltora Milano

No provision of these Terms grants you ownership of or a license to our intellectual property except for the limited right to access the Services in accordance with these Terms.

Shopify’s trademarks and intellectual property belong to Shopify or its licensors.

Other names, marks, and content appearing through the Services may belong to their respective owners.

SECTION 9 — ACCEPTABLE USE AND PROHIBITED CONDUCT

You may use the Services only for lawful purposes.

You may not use the Services to:

  • Violate any applicable law or regulation

  • Commit fraud or submit unauthorized payments

  • Infringe intellectual property rights

  • Harass, threaten, abuse, defame, or harm another person

  • Submit false, deceptive, or misleading information

  • Impersonate another person or organization

  • Distribute malware, viruses, or harmful code

  • Send spam or unauthorized advertising

  • Collect personal information without authorization

  • Interfere with the operation or security of the Services

  • Circumvent account, payment, security, or access controls

  • Conduct unauthorized scraping or data extraction

  • Make fraudulent, automated, or abusive purchases

  • Use bots or automated systems in a manner that disrupts the Services

  • Copy, resell, or commercially exploit any portion of the Services without permission

We may restrict, suspend, or terminate access when we reasonably believe a person has violated these Terms or poses a risk to Veltora Milano, Shopify, our customers, or third parties.

SECTION 10 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, payment options, social media features, or other services operated by third parties.

We do not control all third-party tools and cannot guarantee their availability, security, accuracy, or performance.

Third-party tools may be provided “as is” and “as available,” subject to applicable law.

Your use of third-party services is at your discretion and may be governed by separate terms and privacy policies.

We are not responsible for losses caused solely by a third-party tool or service outside our reasonable control, except where applicable law provides otherwise.

We may introduce, modify, or discontinue optional features at any time.

SECTION 11 — THIRD-PARTY LINKS

The Services may contain links to websites, platforms, content, or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement.

We do not control and are not responsible for the content, security, privacy practices, products, or services of third-party websites.

You should review the terms, policies, and practices of any third party before submitting information or completing a transaction.

Questions or complaints concerning a third-party product or service should generally be directed to the applicable third party.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

Veltora Milano is powered by Shopify, which provides the technology that enables us to operate the online store.

Purchases made through our store are transactions directly between you and Veltora Milano.

Shopify is not the seller of Veltora Milano products and is not responsible for:

  • Product descriptions

  • Order fulfillment

  • Shipping

  • Returns

  • Product quality

  • Customer service

  • Disputes arising from purchases from Veltora Milano

To the fullest extent permitted by law, you release Shopify and its affiliates from claims arising solely from the products and transactions between you and Veltora Milano.

Nothing in this section limits any rights that cannot legally be waived.

SECTION 13 — PRIVACY

Our collection and use of personal information are governed by our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services in order to host, operate, secure, and improve the platform.

Information may also be shared with service providers involved in:

  • Payment processing

  • Shipping and fulfillment

  • Fraud prevention

  • Website hosting

  • Analytics

  • Advertising

  • Customer support

  • Legal compliance

Some service providers may process information in countries other than the country where you reside.

Please review our Privacy Policy for more information concerning how personal information is collected, used, disclosed, stored, and protected, as well as the privacy rights that may be available to you.

SECTION 14 — REVIEWS, FEEDBACK AND USER CONTENT

You may submit reviews, photographs, comments, suggestions, ideas, or other content, collectively referred to as “Feedback.”

By submitting Feedback, you grant Veltora Milano a nonexclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, display, distribute, translate, and create derivative works from that Feedback for purposes including:

  • Operating the Services

  • Improving our products

  • Customer support

  • Marketing

  • Advertising

  • Social media

  • Commercial promotion

This license continues unless applicable law requires otherwise.

You represent that:

  • You own or control the necessary rights to the Feedback

  • The Feedback is accurate to the best of your knowledge

  • The Feedback does not violate another person’s rights

  • The Feedback does not contain unlawful, defamatory, obscene, deceptive, or harmful material

  • You have disclosed any material compensation or incentive connected to the Feedback

You remain responsible for the Feedback you submit.

We may monitor, edit, refuse, or remove Feedback that violates these Terms or applicable law.

We are not required to:

  • Keep Feedback confidential

  • Pay compensation for Feedback

  • Publish Feedback

  • Respond to Feedback

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

  • Shipping charges

  • Delivery estimates

  • Images

  • Measurements

  • Inventory

We reserve the right to correct errors and update information at any time.

If an error materially affects an order, we may contact you to:

  • Confirm the corrected information

  • Offer an alternative

  • Cancel the affected portion

  • Issue an appropriate refund

We are not obligated to honor an obvious pricing or technical error when a reasonable customer would recognize that the displayed information was incorrect.

Nothing in this section limits rights provided under applicable consumer-protection law.

SECTION 16 — SUSPENSION AND TERMINATION

We may suspend or terminate your account or access to the Services if we reasonably determine that you:

  • Violated these Terms

  • Engaged in fraud or unlawful conduct

  • Abused our policies

  • Threatened the security of the Services

  • Harmed Veltora Milano, Shopify, another customer, or a third party

  • Used the Services for unauthorized commercial purposes

Termination does not affect obligations or liabilities that arose before termination.

Sections concerning intellectual property, Feedback, disclaimers, liability, indemnification, governing law, and other provisions that by their nature should survive will continue after termination.

SECTION 17 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to operate the Services accurately, securely, and reliably.

However, except where expressly stated or required by law, the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

  • The Services will always be uninterrupted

  • The Services will always be error-free

  • Website information will always be complete or current

  • Every feature will remain available

  • The Services will be free from every harmful component

  • Every product will meet subjective preferences or expectations

Any product warranty expressly offered by Veltora Milano will be governed by the terms of that warranty.

Nothing in these Terms excludes or limits:

  • Mandatory consumer guarantees

  • Rights concerning defective or misdescribed products

  • Rights that cannot legally be waived

  • Liability that cannot legally be excluded

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent permitted by law.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Veltora Milano and its owners, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

  • Your use of or inability to use the Services

  • Delays or interruptions

  • Loss of data

  • Lost profits or revenue

  • Unauthorized account activity not caused by our failure to use reasonable care

  • Third-party services outside our reasonable control

Where liability cannot be fully excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud

  • Willful misconduct

  • Gross negligence

  • Death or personal injury caused by negligence

  • Violation of mandatory consumer rights

  • Any liability that cannot legally be excluded or limited

Some jurisdictions do not permit certain liability limitations. In those jurisdictions, these limitations apply only to the extent permitted by law.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Veltora Milano and its affiliates, owners, officers, employees, agents, contractors, service providers, and licensors from third-party claims, losses, damages, and reasonable legal expenses arising directly from:

  • Your unlawful use of the Services

  • Your fraudulent or intentional misconduct

  • Your material violation of these Terms

  • Your infringement of another person’s intellectual property or legal rights

  • Your unauthorized commercial exploitation of the Services

This obligation does not apply to claims caused by Veltora Milano’s own negligence, unlawful conduct, or breach of these Terms.

We will provide reasonable notice of an indemnified claim and may coordinate the defense and settlement of the claim.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from the Terms.

The remaining provisions will continue in effect.

SECTION 21 — WAIVER

Our failure to exercise or enforce a right under these Terms does not waive that right.

A waiver is effective only when expressly provided in writing by an authorized representative of Veltora Milano.

SECTION 22 — ENTIRE AGREEMENT

These Terms, together with our posted policies and any applicable promotional terms, constitute the entire agreement between you and Veltora Milano concerning your use of the Services.

They supersede prior communications or agreements concerning the same subject matter.

If there is a conflict between these Terms and a specific written policy concerning a particular issue, the more specific policy will govern that issue.

SECTION 23 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations as part of:

  • A merger

  • An acquisition

  • A sale of assets

  • A corporate restructuring

  • A transfer of the business

Any assignment will remain subject to applicable law.

SECTION 24 — GOVERNING LAW AND JURISDICTION

These Terms and any dispute arising from them are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Subject to any mandatory rights or jurisdictional protections available to consumers, disputes relating to these Terms or the Services will be brought in the state or federal courts located in New York County, New York.

Nothing in this section deprives a consumer of mandatory protections available under the laws of the consumer’s place of residence when those rights cannot legally be waived.

SECTION 25 — INTERNATIONAL AND EUROPEAN CONSUMER RIGHTS

Customers located outside the United States may have rights under the mandatory consumer laws of their place of residence.

These Terms are not intended to eliminate rights that cannot legally be waived.

For eligible purchases shipped to consumers in the European Union, customers may have a statutory right to withdraw from an online purchase within 14 days after delivery, subject to applicable exceptions and requirements.

Additional information concerning this right is provided in our Return, Refund & Exchange Policy.

SECTION 26 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in:

  • Our Services

  • Our policies

  • Our business practices

  • Technology

  • Legal or regulatory requirements

The current version will be posted on this page with a revised “Last updated” date.

When required by applicable law, we will provide additional notice of material changes.

Changes apply from the effective date stated in the updated Terms.

Your continued use of the Services after the effective date means you accept the updated Terms, except where applicable law requires another form of consent.

SECTION 27 — HEADINGS

Section titles and headings are provided for convenience only and do not affect the meaning or interpretation of these Terms.

SECTION 28 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Veltora Milano
37 West 47th Street, Suite 603
New York, NY 10036
United States

Email: terms@veltoramilano.com