Refund policy

Last updated: July 27, 2026

At Veltora Milano, we want you to love what you wear. If something is not right with your order, please review the policy below to request a return, refund, exchange, or store credit.

14-Day Return Window

You have 14 days from the date your order is delivered to request a return.

Return requests submitted after the 14-day period may not be accepted, except where otherwise required by applicable law.

Return Eligibility

To be eligible for a return, the item must:

  • Be unworn, unused, and unwashed

  • Be in its original condition

  • Have all original tags attached

  • Be returned in its original packaging

  • Show no signs of wear, damage, washing, alteration, fragrance, makeup, or other use

  • Be accompanied by the receipt or other proof of purchase

Veltora Milano reserves the right to refuse a return if the item does not meet these conditions.

How to Request a Return

To begin a return, email terms@veltoramilano.com within 14 days of delivery.

Please include:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Whether you are requesting a refund, exchange, or store credit

  • Photographs of the item if it arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Do not send an item back without first receiving return authorization from Veltora Milano. Unauthorized returns may be refused and returned to the sender.

Approved returns must be sent to:

Veltora Milano
37 West 47th Street, Suite 603
New York, NY 10036
United States

Return Shipping

Return shipping responsibility depends on the reason for the return.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, Veltora Milano will cover the reasonable cost of return shipping and provide return instructions or a prepaid return label.

Please inspect your order after delivery and contact us as soon as possible if there is a problem. Include photographs clearly showing the issue so we can evaluate it and make it right.

Size, Color, Fit, or Change-of-Mind Returns

When a return is requested because of fit, size, color preference, change of mind, or another reason that is not the result of a Veltora Milano error, the customer is responsible for return shipping costs.

We recommend using a trackable and insured shipping service. Veltora Milano is not responsible for customer-arranged return shipments that are lost, damaged, or not delivered to us.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

Refunds, Exchanges and Store Credit

Once your return is received and inspected, we will notify you whether it has been approved.

For eligible approved returns, you may request one of the following:

Refund

Approved refunds will be issued to the original payment method.

After approval, please allow up to 10 business days for Veltora Milano to process the refund. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, contact terms@veltoramilano.com.

Exchange

Exchanges may be requested for a different size or color and are subject to product availability.

An exchange will be processed after the original item has been received, inspected, and approved. If the requested replacement is unavailable, you may choose a refund or store credit.

Any price difference may need to be paid before the replacement item is shipped. If the replacement costs less, the difference will be refunded or issued as store credit, as applicable.

Store Credit

Approved store credit will be issued electronically after the returned item has been received and inspected.

Store credit is not redeemable for cash and may only be used toward eligible purchases from Veltora Milano, except where applicable law requires otherwise.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items clearly marked Final Sale

  • Gift cards

  • Custom-made or personalized items

  • Items that have been worn, washed, used, damaged, altered, or returned without their original tags

  • Items returned outside the applicable return period

These exclusions apply except where a return or remedy is required by applicable law.

A discounted item is not automatically considered Final Sale unless it was clearly marked as Final Sale at the time of purchase.

European Union 14-Day Right of Withdrawal

If an eligible order is shipped to a consumer in the European Union, the customer may have the legal right to withdraw from the online purchase within 14 days after receiving the merchandise, without providing a reason.

To exercise this right, contact terms@veltoramilano.com before the withdrawal period expires. After notifying us, the merchandise must be returned within the period required by applicable law.

The item should be returned unworn, unused, and with its original tags and packaging. Customers may inspect an item in the same manner they reasonably would in a physical store, but they may be responsible for any diminished value caused by handling beyond what is necessary to inspect the item.

For a change-of-mind withdrawal, the customer is generally responsible for return shipping costs. Veltora Milano will cover return shipping when the product is defective, damaged, or incorrect.

Where required, eligible reimbursements will include the purchase price and the cost of the least expensive standard delivery option offered for the order. Additional costs for expedited or upgraded delivery may not be reimbursed.

The reimbursement will be made to the original payment method, unless otherwise agreed and legally permitted. We may withhold reimbursement until the returned merchandise is received or the customer provides acceptable proof that it has been sent back.

The right of withdrawal may not apply to certain products, including items made to the customer’s specifications or clearly personalized.

This section does not limit any mandatory consumer rights available under European Union or local law.

Contact Us

For questions about returns, refunds, exchanges, store credit, or damaged merchandise, contact:

Email: terms@veltoramilano.com
Mailing address: Veltora Milano, 37 West 47th Street, Suite 603, New York, NY 10036, United States