SHIPPING POLICY

Last updated: July 27, 2026

At Veltora Milano, we carefully prepare every order before it leaves our facility. Please review the shipping information below before placing your order.

ORDER PROCESSING

Orders are generally processed within 7–10 business days before shipment.

Business days do not include weekends or U.S. federal holidays.

During collection launches, promotional events, product drops, or periods of unusually high order volume, processing may take slightly longer. Processing time is separate from the carrier’s estimated transit time.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

UNITED STATES SHIPPING

We offer free standard shipping on U.S. orders over $100.

For orders under $100, shipping charges are calculated at checkout based on factors including:

• Package weight

• Delivery destination

• Selected shipping method

Available shipping services and estimated delivery times will be displayed at checkout.

Delivery estimates begin after the order has completed processing and has been transferred to the shipping carrier.

INTERNATIONAL SHIPPING

Veltora Milano ships to select international destinations.

International shipping costs are calculated at checkout based on the delivery destination, package weight, and available shipping service.

Where supported, applicable duties and import taxes will be calculated and collected during checkout.

When duties and import taxes are collected at checkout, customers should not be required to pay those same charges again upon delivery. However, local authorities or carriers may impose additional fees that are outside Veltora Milano’s control.

If duties and import taxes are not displayed or collected during checkout, the customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary due to customs processing and local carrier operations.

ORDER TRACKING

Once your order ships, a tracking link will be sent to the email address provided at checkout.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Customers are responsible for monitoring the shipment and ensuring that someone is available to receive the package when required.

SHIPPING ADDRESSES

Please carefully review your shipping address before placing an order.

Veltora Milano is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address submitted by the customer.

If you notice an error in your shipping information, contact us as soon as possible at terms@veltoramilano.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges may apply if a package is returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts.

DELIVERY DELAYS

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

• High order volume

• Carrier disruptions

• Customs processing

• Severe weather

• Natural disasters

• Government restrictions

• Labor disruptions

• Holidays

• Incorrect delivery information

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

If your shipment appears significantly delayed, contact us and we will assist with reviewing the available tracking information.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, contact us promptly at terms@veltoramilano.com with your order number and relevant photographs or tracking information.

We may need your cooperation when opening an investigation or claim with the shipping carrier.

Please do not discard damaged packaging until the issue has been reviewed.

QUESTIONS

For questions regarding processing, shipping, tracking, or delivery, contact:

Email: terms@veltoramilano.com